This policy will explain how we collect data when you communicate or transact with us, whether you are a regular customer or a one-off visitor, it gives you an explanation of everything we do or don’t do with your details. It’s a long read but will reassure you that your information will be safe with us.
WHY DO WE STORE YOUR DETAILS?
Retaining some of your information allows us to personalise our service to you, such as being able to recommend things you might like, based on your previous purchases, letting you know about special offers and sales or giving you a preview of new styles that will be arriving shortly. Added to that, your shopping experience will be quicker and smoother if we already have some of your details on our system. But remember, we can always erase anything we have about you if you wish; you just have to let us know.
YOUR INFORMATION – WHAT WE COLLECT, WHEN AND WHY
When you interact with us, we gather things like your name, your email details, delivery and billing addresses, phone number etc. This might be when you place an order, create an account, sign up for a challenge, event, discount or a newsletter or enter one of our competitions.
We use your data for the following purposes:
Name & Address – to send you your purchases.
Email address – to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for marketing bulletins, newsletters etc. if you opt in to receive these.
Phone number – to send update texts regarding delivery information. We will never use your phone number for any other purpose.
Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.
Rest assured, we only look at your information that’s necessary to carry out our business, and deliver the service you’ve requested. We also keep details of anyone you send a Repwell.co.uk gift to, but those details are never used for marketing materials.
You can always choose to unsubscribe or restrict the information you supply to us. This will mean that you don’t receive notifications, offers or newsletters. See more information about how to unsubscribe below.
When you make a purchase from us, we will only ever hold the minimum details required in order for you to reference back to a purchase, and we cannot access your payment method as soon as the transaction has been completed. These minimal details will be deleted once we believe you would no longer wish to refer to that purchase (typically about three years). When you place an order, your payment is processed via a third party company such as Pay Pal, Shopify and Stripe, they control that payment data.
We will send you, from time to time, service emails which are designed to give assistance following your interactions with the website. These are personalised emails, specifically for you and separate from our newsletters. If you wish to stop receiving these, you can unsubscribe by clicking the link provided at the base of each email.
If you use social media, such as Facebook, Instagram, Twitter etc., we might occasionally use information available from those external sources to show you ads we think will be relevant to you, based on your interaction with us. This only happens if your security settings permit it and although there’s no escaping ads on these platforms completely, you can manage what adverts are shown to you in your privacy and ad settings within your social media accounts.
WHAT WE DO WITH YOUR INFORMATION
Keeping limited information about you and your preferences, allows us to offer the smoothest possible service when you visit our site or communicate with us. For example, this could be placing an order, querying something through customer service, or us sending you a discount code or promotion. It also allows us to speed up payments as we are able to quickly establish we know each other and have transacted before. If you do order from us, your data allows us to keep you up to speed on where your order is and arrange a delivery or return. Certain details you share with us enable us to tailor make our communications to you and make sure we are telling you about things we believe you are interested in.
Lastly, knowing about our genuine customers, helps us detect and reduce fraud and credit risk.
SAFE & SECURE
Opt Four Ltd (Trading as Repwell & Repwell Challenge) will never share, sell, rent or trade your personally identifiable information to any third parties without your prior consent.
Our networks are all secured and your personal details are contained within these networks. Access is only given to a small number of people who need to see it in order to fulfil your requests.
It is sometimes necessary for us to allow another company to access your data in order to perform services on our behalf – this could be a payment platform (as we use payment experts rather than process your financial transactions ourselves) or a delivery company. We make sure anyone who provides a service for Opt Four Ltd (Trading as Repwell & Repwell Challenge). enters into an agreement with us and meets our standards for data security and they commit to not using your data for anything other than we have requested in order to complete our service to you.
If we ever run a competition via a third party organisation or advertise, we will only involve your data if you have agreed to that. The organisations we use are always selected with the most care to ensure they operate completely within the guidelines specified by the relevant authorities and have the same level of security and integrity that we do.
Like all organisations, Opt Four Ltd (Trading as Repwell & Repwell Challenge) is bound by the law and if required to do so (for example, when requested by the police or a regulatory or government authority investigating illegal activities) we would have to share your information.
WOULD YOU LIKE TO KNOW MORE?
If you would like to see the personal information we hold on you, please drop us a line at firstname.lastname@example.org and include some proof of your identity.
You have the right to inform us of any inaccuracies or changes, or to restrict or object to the processing of your personal information. Remember at all times, your data is YOURS and we want you to feel in control of how it is used and stored.
We will keep your information only for as long as is reasonably necessary for the purposes set out in this privacy notice and to fulfil our legal obligations. We will not keep more information than we need. The retention period will vary according to the purpose, for example, if placing an order we will typically keep your data for up three years, whereas when registering for our newsletter we will continue to hold your data until you unsubscribe.
Under the Data Protection Act and the General Data Protection Regulations, you have many rights to enable you to control how organisations use and control your data. These include:
• The right to be informed
• The right of access
• The right of rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• The right not to be subject to automated decision-making including profiling
You also have the right to lodge a complaint with the supervisory authority, The Information Commissioner’s Office. Contact details and further information on data protection regulations and laws can be found at https://ico.org.uk/for-the-public.
OUR PROMISE TO YOU
No organisation can promise 100% security as we cannot anticipate what advances there will be in unscrupulous computer hacking, viruses etc., but you can rest assured that Chicksrule will operate to the highest possible standards and endeavour to protect you.
If you wish to unsubscribe from our newsletter and any other contact, please click on the unsubscribe link at the bottom of any email from us.
UPDATES TO THIS POLICY
Any changes made to this policy will be posted on this page.
Opt Four Ltd (Trading as Repwell & Repwell Challenge) operates on a secure web server which automatically records your public internet protocol ('IP') address and also generates a log file.
A cookie is a small file of letters and numbers sent to your computer when you visit a website. If you visit the same website again, the information stored in the cookie can be retrieved to notify the website (and only that website) of your previous activity. Cookies cannot be used by themselves to identify you. Cookies cannot give us access to your computer or to information beyond what you provide us. Cookies will not damage your computer.
You can easily control and disable cookies. For more information visit the following external links: www.aboutcookies.org and/or www.youronlinechoices.eu
Please be aware that by limiting or deleting cookies you may not enjoy as good an experience on our website or have access to many of our enhanced features.
• Improve the speed of our site
• Improve the security of our site
• Ensure the site works as well as possible and is continually improving
• Remember your settings in-between visits, such as login details
• Allow you to share our pages with sites like Facebook and Twitter
• Make our marketing more efficient.
Our cookies are not used to:
• Collect personal or sensitive information without your permission
• Pass any personal or sensitive information to 3rd parties without your permission.
The cookies used this website:
Website Interaction Cookies
These cookies allow you to leave comments on our blogs. There is no way to prevent these other than to not use the website at all.
3rd Party Cookies
The majority of websites use third-party cookies. A good example is YouTube or Vimeo videos. Disabling these cookies will mean that the functionality may be affected, for example, the YouTube video may not play anymore.
Social Network Cookies
Content on our site can be shared with sites like Facebook, Google Plus and Twitter. The privacy here is determined by the privacy settings you have chosen in your Social Network accounts.
Advertising cookies are common in online advertising and you can opt-out of most of them. To find out more, or to opt-out, please visit this site YourOnlineChoices. It is important to mention that we cannot gain personal identifiable information from these cookies.
Also, opting-out of these cookies will not mean adverts will no longer appear on the sites you visit, it just means that they wonâ€™t be tailored to you anymore.
Sometimes after visiting a site, you may see adverts for products for that site on other websites. This is because a remarketing cookie was placed on your browser during your visit. Adverts are placed by online advertisers to encourage you to come back to the original website. To find out more or opt out please visit this site YourOnlineChoices.
This website uses Google AdWords
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Turning Cookies Off
You should be able to switch cookies off by changing your Internet Browser settings, please see allaboutcookies.org for more information about blocking cookies on your particular web browser. Please be aware that doing this will limit your Internet experience making it hard for websites to offer a personalised experience. It will also limit the functionality of our website and the other websites you visit.
If you have concerns about privacy and so calledâ€˜spywareâ€™, we would advise that instead of switching off cookies in your Internet Browser you can use anti-spyware software. This software will only delete the cookies which can be considered invasive.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND YousesssionID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
This policy was last modified on the 22nd May 2018